Contact Us
At ExtremeSpinss, our commitment to your gaming experience extends far beyond the reels. We pride ourselves on delivering world-class, 24/7 support to our Canadian players. Whether you have an inquiry regarding your account, require compliance assistance, or wish to provide feedback, our dedicated support team is at your complete disposal.
- Email Support: [email protected] (Response time: under 12 hours)
- Compliance & Legal: [email protected]
- Live Chat: Available 24/7 via the widget in the bottom right corner of your screen.
- Corporate Office: ExtremeSpinss Gaming Ltd., 100 King Street West, Suite 5600, Toronto, ON, M5X 1C9, Canada (Note: In-person support is not available at this address)
About Us
Born from a collective vision of industry veterans in 2018, ExtremeSpinss was established to disrupt the mundane. We recognized that Canadian players desired an online casino platform that seamlessly combined high-octane entertainment with an uncompromising, ironclad security infrastructure. Our founders, possessing decades of combined experience in international gaming compliance and software development, set out to build an ecosystem where adrenaline meets absolute reliability.
Our Mission: We are dedicated to providing the ultimate digital entertainment destination. We curate the most thrilling games from elite providers while ensuring a user experience that is intuitive, transparent, and exhilarating.
Commitment to Fair Play & Security: Trust is the currency of our realm. Our Casino operates under the strictest regulatory frameworks. Every spin, shuffle, and deal is governed by certified Random Number Generators (RNG) rigorously tested by independent auditors such as eCOGRA. Furthermore, we employ advanced 256-bit SSL encryption to guarantee that your personal and financial data remains impenetrably secure.
Responsible Gambling
We view responsible gambling not merely as a regulatory requirement, but as a fundamental moral imperative. At ExtremeSpinss, we want your time with us to be entertaining, strictly controlled, and safe. Gambling must never be viewed as a reliable source of income or a solution to financial difficulties.
Player Protection Tools
We empower our players to maintain absolute control over their gaming behaviour. We strongly advise utilizing the following tools, accessible via your Account Dashboard:
- Deposit Limits: Set daily, weekly, or monthly caps on the funds you can transfer to your account.
- Loss and Wager Limits: Restrict the maximum amount you can lose or wager over a specified timeframe.
- Session Reminders: Implement reality checks that notify you of the time you have spent playing.
- Time-Out and Self-Exclusion: Should you require a break, you may suspend your account for a period ranging from 24 hours to 6 weeks. For more severe concerns, our Self-Exclusion tool will lock your account for a minimum of 6 months up to a permanent ban. Once enacted, this cannot be reversed under any circumstances.
Finding Help
If you feel that your gambling is negatively impacting your life, we act with empathy and urgency to support you. We urge you to immediately cease gambling and seek professional assistance. Canadian players can reach out to ConnexOntario at 1-866-531-2600 for free, confidential support. Internationally, please visit BeGambleAware.org or contact the Responsible Gambling Council (RGC).
Privacy Policy
Last Updated: October 24, 2026
ExtremeSpinss ("We", "Us", "Our Casino") is firmly committed to protecting your privacy and complying with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable international data protection regulations.
1. Information We Collect
We collect Personally Identifiable Information (PII) required to operate our services, legally verify your identity, and process transactions. This includes, but is not limited to: your full legal name, date of birth, residential address, email address, IP address, and encrypted payment details.
2. How We Use Your Data
Your data is strictly utilized to: administer your account, process financial transactions, fulfill our Anti-Money Laundering (AML) and Know Your Customer (KYC) legal obligations, and, only with your explicit consent, send promotional communications.
3. Data Sharing and Security
We do not sell your personal data to third parties. Data may be shared with secure, vetted third-party payment processors and regulatory authorities exclusively for compliance purposes. All data is housed on secure servers protected by state-of-the-art firewalls and end-to-end encryption.
Terms and Conditions
Effective Date: October 24, 2023
By registering an account and utilizing the services provided at extremespinss.com, you expressly agree to be bound by the following Terms and Conditions.
1. Eligibility and Account Registration
You must be at least 19 years of age (or the legal age of majority in your specific Canadian province/territory of residence) to register an account. We strictly enforce a "one account per person, household, and IP address" policy. Duplicate accounts will be terminated immediately, and all associated funds may be forfeited.
2. Account Verification (KYC)
To adhere to international Anti-Money Laundering (AML) directives, Our Casino reserves the right to request certified documentation to verify your identity, age, and source of funds at any time. Failure to provide requested documentation within 30 days will result in account suspension and the withholding of withdrawals.
3. Deposits and Withdrawals
All deposits must be made from an account or payment card registered in your own legal name. We process withdrawals back to the original method of deposit wherever technically feasible. We reserve the right to apply reasonable processing fees and to conduct security reviews on all withdrawal requests, which may take up to 72 business hours.
4. Bonus Terms
All promotional credits and bonuses are subject to specific wagering requirements (standard 40x playthrough unless otherwise stated) before they can be converted to withdrawable cash. Bonus abuse, irregular play, or the utilization of automated betting software will result in the immediate voiding of bonuses and potential account closure.
5. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws applicable in the jurisdiction of our gaming licence. Any disputes arising out of these terms shall be subject to the exclusive jurisdiction of the competent courts within that region.